At Dyna-Glo®, we respect the privacy of our online visitors and customers. This Privacy Policy outlines what information we collect, how we use it, and the steps we take to ensure it is protected.
Collection of Information
Dyna-Glo collects information from you in two ways: directly from your input and automatically through website technologies.
Information You Provide to Us
We receive personal information directly when you:
- Make a purchase or place an order through our website or over the phone
- Submit warranty registration forms or rebate claims
- Sign up to receive Dyna-Glo emails
- Use the “Contact Us” form to request information or make an inquiry
- Interact with Dyna-Glo on social media platforms
- Participate in surveys, contests, or promotions
The types of personal information collected may include:
- Contact details – Such as name, mailing address, email address, and phone number
- Payment information – Credit/debit card numbers and billing address
- Demographic information – Such as age, occupation, or product ownership interests
- Photos or videos – That you may share or submit as part of a contest or promotion
Any information you provide to us is done so voluntarily. You have control over what personal details you wish to share.
Automatic Information Collection
We also automatically collect certain types of usage information when you visit our website, read our emails, or interact with Dyna-Glo online. This helps us understand how our site is being used so we can improve the user experience.
Specific types of automatically collected information include:
- IP address – The unique identifier for your computer or device
- Device information – Such as browser type, operating system, mobile carrier
- Page visits – The Dyna-Glo web pages you view and interactions you make
- Referring webpage – The website you came from to reach Dyna-Glo
- Cookies – Data stored on your device that records site preferences and activity
This information is collected passively using various technologies including log files, web beacons, cookies, embedded web links, and similar tools. We use common third-party web analytics services like Google Analytics that also employ cookies to track non-personally identifiable information about visitors to our site.
You can control the use of cookies and opt-out of tools like Google Analytics by adjusting browser settings. Note that limiting cookies may impact your ability to access all Dyna-Glo website functions.
Use of Information
The information Dyna-Glo collects is used for legitimate business purposes including:
- Fulfilling orders – Including processing payments, delivering products, or handling warranties and returns.
- Administrative communication – Responding to customer inquiries, comments, or technical support requests.
- Marketing and advertising – Developing email marketing campaigns and targeted ads based on usage analytics.
- Research and development – Improving Dyna-Glo products and services based on usage data analysis.
- Legal compliance – Conforming with accounting, tax, or data protection regulations.
- Detecting security incidents – Identifying bugs, malware, or unauthorized account access.
- Analytics and measurement – Understanding user engagement and behavior to enhance our website and marketing.
We only process your personal information in ways that are compatible for the purposes for which it was collected or authorized. Per our Privacy Shield certification, Dyna-Glo takes reasonable steps to ensure data is reliable, accurate, complete, and current.
Information Sharing
Dyna-Glo does not share any personal information with third parties except as outlined below:
Subsidiaries & Service Providers: We disclose information to business partners, subsidiaries, and trusted third party service providers that assist with order fulfillment, payment processing, marketing, analytics, data storage, security, fraud prevention, and legal functions. These companies are obligated to safeguard all user data.
Business Transfers: If Dyna-Glo undergoes reorganization or is sold to another entity, we may transfer any and all personal information we collect to the relevant third party.
Legal Requirements: We will disclose personal information when compelled by subpoena, court order, or other legal procedure. This includes sharing information with law enforcement agencies or third party civil litigants.
Your Choices: With your consent, we may share personal information with third parties for their own marketing purposes subject to your communication preferences. You can opt-out anytime.
Except as outlined above, Dyna-Glo does not share, rent, license, sell, or otherwise disclose any personal information collected whether or not you are a current customer.
Data Security & Retention
Dyna-Glo utilizes appropriate technical and organizational safeguards to protect the information we collect. Security measures include:
- Data encryption – We use industry-standard SSL encryption on sensitive transmissions.
- Firewall and malware protection – Our servers are safeguarded against intrusion or virus threats.
- Access controls – We limit and monitor employee access to your data on a need-to-know basis.
- Secure backup systems – Information is backed up using top cloud storage providers.
- GDPR compliance – Our practices adhere to the EU General Data Protection Regulation.
- Privacy Shield certification – We comply with EU-US and Swiss-US Privacy Shield principles.
However, no company can fully eliminate security risks associated with collecting and storing personal data. We cannot guarantee the absolute security of your information.
Dyna-Glo retains personal information as long as required to fulfill business or legal objectives. We may also keep data as otherwise permitted or required by law. After that time, we undertake appropriate destruction measures to fully decommission expired user data.
Your Privacy Choices & Rights
Dyna-Glo wants you to be in control of how your personal information is used. As a user, you can:
- Opt-out of promotional emails – Follow the unsubscribe instructions at the bottom of any Dyna-Glo email
- Modify communication preferences – Contact us to change what emails you receive
- Revoke consent – Withdraw any optional permission to share your data with third parties
- Access your information – Submit a written request to review the personal information we hold
- Correct inaccuracies – Contact Dyna-Glo to update or fix incomplete or incorrect data
- Delete or anonymize data – Ask us to remove or anonymize your personal information, subject to legal obligations
- Transfer information – Request to port your personal data to another controller or organization
- Lodge complaints – File complaints with the appropriate EU supervisory authority
To make privacy requests, you can contact Dyna-Glo by email or standard mail using the information in the Contact Us section below. For your protection, we may verify identity before fulfilling data subject requests.
Cookies & Third Party Tracking
Dyna-Glo uses first-party and third-party cookies on our website for functional operations, analytics, and advertising purposes. Cookies are small text files stored on a user’s device.
We use strictly necessary cookies to enable core website functionality like page navigation, user access, and order placement. We use functional cookies to remember your user preferences like staying logged in and item additions to your cart. We also work with third party partners that use tracking technologies like cookies to deliver relevant ads to Dyna-Glo visitors on our site and other websites.
You can control cookie usage and opt-out of third party tracking by adjusting your browser settings. Disabling cookies may impact your ability to access all Dyna-Glo website functions.
Our website is not designed to respond to “Do Not Track” requests from browsers. There is no universally accepted standard for Do Not Track, and we do not alter our data collection and usage practices when that request comes from a browser.
Children’s Privacy
Dyna-Glo does not knowingly collect personal data from children under the age of 16. If you believe we may have inadvertently gathered such information, please contact us immediately so we can promptly obtain parental consent or remove the data.
California Privacy Rights
California law permits California residents to request certain details about how their information is shared with third parties for direct marketing purposes. Dyna-Glo does not share personal information with unaffiliated companies for their marketing use.
International Data Transfer
Dyna-Glo has been certified compliant with the EU-US and Swiss-US Privacy Shield frameworks established by the US Department of Commerce. We adhere to the Privacy Shield Principles for all data transferred from the EU or Switzerland to the United States. We utilize model clauses approved by the European Commission to protect the security and privacy of this information.
Changes to this Policy
Dyna-Glo reserves the right to amend this Privacy Policy at any time. The revised version will be posted here, so please check back periodically. If we make material changes, we will notify you through the website or by email prior to the changes taking effect.
Contact Us
If you have any questions about our privacy practices or need to exercise any of your rights as described in this Privacy Policy, please contact Dyna-Glo’s Data Protection Officer by email at [email protected] or by writing to:
Dyna-Glo Data Protection Officer
3333 S. Wadsworth Blvd. Suite 250
Lakewood, CO 80227
